# Workiz Online Booking

> Online booking pages for local service businesses (plumbing, HVAC, cleaning, locksmiths, garage doors and similar) that run on Workiz. A customer, or an AI agent acting for one, picks a service, a date and a time window, enters contact details and books an appointment directly with the business.

Each page belongs to a single business. Its link looks like `https://online-booking.workiz.com/?ac=<business code>` and is shared by the business on its website, Google Business Profile or ads. Use the exact link you were given. Do not guess or change the `ac` value: a missing or wrong code shows a "page not found" screen, and there is no public directory of businesses.

## How the page works

The page is a single-page JavaScript app. Render it in a browser (it shows nothing without JavaScript) and drive it like a person would. Every step has a "Continue" button at the bottom and a "Back" button to return to the previous step.

Steps, in order. Some are skipped depending on how the business set up its page:

1. **Service type** (optional): "What service do you need?" Pick one option.
2. **Services** (optional): a list of the business's services with prices. Use "Add one <service>" / "Remove one <service>" to set quantities, then press "Continue".
3. **Date and time**: choose a day in the week strip ("Previous week" / "Next week" to move), then choose a time window such as "9:00am to 11:00am". Days with no availability are disabled. Picking a time moves to the next step.
4. **Your details**: first and last name, phone and usually email and address. Some businesses add their own questions, a description box or file uploads. Required fields are validated when you leave them.
5. **Payment** (only if the business takes a deposit or payment for the selected services): card details go in the payment provider's secure card fields. Then press "Submit payment".
6. **Confirmation**: a thank-you screen with the booking summary and "Add to calendar". Some businesses redirect to their own thank-you page instead.

If no payment step is shown, the booking is submitted when you press "Continue" on "Your details".

## Times and availability

- Times are shown in the business's local time zone. If your user is in another time zone, a "Show my local time" toggle appears on the date step.
- Only times the business can actually take are shown. If a day shows no times, try another day. Availability can change between viewing and booking.
- A time window is the arrival window or visit length set by the business, not a guaranteed end time for the work.

## Rules for agents

- Confirm the service, date, time window and contact details with your user before the final "Continue" or "Submit payment". The booking is sent to the business immediately and cannot be cancelled from this page.
- Only enter information your user gave you for this booking. Do not invent names, phone numbers or addresses.
- Card details must be entered by your user or with their explicit approval. Never store or repeat them.
- Some pages show a reCAPTCHA check before submitting. Hand that step to your user.
- Links containing `mode=preview` are the business's own preview. They never create a booking.
- Use the page itself. Its background requests are internal, change without notice and are not a public API.
- For changes or cancellations after booking, contact the business using the details on the confirmation screen or in the confirmation message.

## About

- [Workiz](https://www.workiz.com): field service management software used by the businesses behind these pages.